Some recent emails from our customers.
Thanks to everyone for
all the helpful comments and feedback!
Some have
asked, "Can't you makes these up?" Sure we could, but we don't have to.
----- Original Message -----
From:
Sent: Monday April 12, 2010 4:23 PM
Subject: Re: S-10 missing at idle
...By the way, My neighbor is an independent
[brand] tool salesman and he was really impressed with your device and it's
price. He let me use one of his display scanner devices ... and it didn't
do nearly as much and it was about three and half times the price. Your
after sales service is the best also. You can use this in your customer
reviews if you like. Pat
----- Original Message -----
From:
Sent: Tuesday, April 06, 2010 9:38 AM
Subject: WOW!!!
This is amazing... All of the auto stores give you so many different
options and prices. But none did what you guys did with a simple
product at a very comfortable price. Rapid shipping, straight forward and
clear instructions. Highly recommended... Thank You.
----- Original Message -----
From:
Sent: Friday, March 26, 2010 10:02 PM
Subject: Volvo Questions
Wow, you have a great response time. Your answer is
unbiased and I appreciate that. Interestingly enough I researched your
company on Swedespeed forum and everyone has had great luck with your product.
Even if I don't need it right now. I think I will most likely purchase it just
because of this wonderful email I received. In this day and age it is very hard
to get good customer service. For that I thank you. Chris
----- Original Message -----
From:
Sent: Wednesday, March 24, 2010 2:43 PM
Subject: OBDII
...On Tuesday morning I connected the cable, identified the DTC code as a
misfire on #4 cylinder... then immediately replaced the coil (of which I had
a spare), and was up and running perfectly by 10:30am. Nice software!
I'll look forward to using it again... Paul
----- Original Message -----
From:
Sent: Wednesday, February 24, 2010 7:48 PM
Subject:
Hello my name is _, I orderd one of your scan tool setups about a week ago.
Im currently going to ohio technical college and i was extremely impressed
on how much your product could do. I brought the scan tool software to my
college today and showed my director, even he was amazed on the quality and
price. Thank you
----- Original Message -----
From:
Sent: Friday, February 19, 2010 10:51 PM
Subject: RE:Re:OBDCOM shipment
DTC P2006 has been cleared, Check Engine light is
off, wife is happy.
Thanks again, that was all too easy.
----- Original Message -----
From:
Sent: Thursday, February 04, 2010 11:25 PM
Subject: Thanks
I received your product in the mail on 2/1/10
loaded the software hooked it up to my car and It read the code! I
went to the auto parts store got the $49 part and my 2003 runs great again.
I'm blown away buy your product, Thank so much. Bob N, Las Vegas, NV.
----- Original Message -----
From:
Sent: Friday, January 29, 2010 5:12 PM
Subject: Re: error code
Thanks Mike, As you can tell, I'm not exactly
what you would call a mechanic but after getting a manual and matching up
the code with the part in the manual, I was able to order the part from my
dealer for $24 and I had it installed in less than five minutes. I cleared
the code and it hasn't come back so I appreciate your help and I am thrilled
with your product. It has already paid for itself. Thanks again.
Eric P.
----- Original Message -----
From:
Sent: Saturday, January 23, 2010 6:49 PM
Subject: Re: OBDCOM shipment
I don't normally respond to any purchases I make
on internet products - in fact I have never give any feedback, but this time
I feel the need.
My short story is my 17-year old son has been driving a 1998 Ford Contour
with 140,000 miles. After paying a garage $700 for a fuel pump and $500 for
radiator work the car continued to give us problems with rough idleing,
overheating, stalling, check engine lights and finally began to throw the
serpentine belt due to all of the above. Frustration with this (what i
thought was a blown head gasket, bad rings etc.) set in and I let the car
sit for two months until I started checking the internet with possible
solutions. Some how, through a random search on the internet, your
product popped up. (I credit that to an act of God :). I ordered it and
recieved it two days later.
After installing the software with ease and
reading the 5 codes that it read, I discovered and replaced a bad valve
cover gasket, spark plug and wires and of all things, the battery.
To my amazement, I cleared the codes and the car
has been running great for 5 days now.
What a great product!! Me and my son Thank You
and your employees for a GREAT product. It probably saved me another $700
minimum. Tim, Cincinnati,
Ohio
----- Original Message -----
From:
Sent: Saturday, January 23, 2010 5:23 PM
Subject: OBD Reader
>I received my obdcom reader yesterday. Software
installed flawlessly
> on my Sony notebook and Asus netbook. I tried your produuct on three
> vehicles; 2007 Honda Odyssey, 2007 Pontiac Grand Prix, and 2003 Chev
> Duramax Diesel 2500HD Truck. Although none had the check engine light
> on (therefore no DTC's) it appeared to read all the other functions
> without any problem. Today I tried it on a 2001 Honda Odyssey and it
> read two DTC's without a hitch. I am impressed. Thanks for a great
> product. Bill
----- Original Message -----
From:
Sent: Saturday, January 23, 2010 5:10 PM
Subject: OBDCOM
Just a quick note to thank you for an outstanding
product - and the support! I ordered the tool in the morning (using
paypal) and didn’t get a acknowledgement BUT your email that the tool had
been shipped came about three hours later! To put it mildly, I was
flabbergasted. The tool came in two days later as expected. I loaded
the software, hooked it up to my car, AND SAVED ABOUT $160 RIGHT OFF THE
BAT! ... Thank you for a great product -- I’ll recommend you to
ANYONE. This unit will save time, trouble, and especially money for anyone
who owns a car.
Chris, Fall River, MA
----- Original Message -----
From:
Sent: Sunday, January 17, 2010 8:32 AM
Subject: great
I used the unit today for the first time and it is great. used it on
all my cars playing with readings. Invited the neighbors car over to play
on there's. Easy hook up, simple download. bought a netbook with
win7 just for obdcom. No problems at all. Reset my daughter's code
and ready to ride ... Thanks David
----- Original Message -----
From:
Sent: Saturday, January 09, 2010 5:34 PM
Subject: Your Product
I have had your software for two days and have saved
hundreds of dollars. I had a problem with both my vehicles which is what
prompted me to order your product. The repair shops wanted a $90.00
diagnostic fee for each one, not to mention the cost of repairs. I
diagnosed one problem as a defective intake air temp sensor ($7.56) and the
issue with the other vehicle was diagnosed as a bad camshaft position sensor
($55.43). Both vehicles now run perfectly. These two repairs
combined would have cost me over $500.00 at the dealership service
department. Your system is far superior to conventional hand held code
readers. Your software actually provides enough information to form logical
conclusions for diagnosis. Great Product at a very reasonable price.
Dan. Luverne, AL
----- Original Message -----
From:
Sent: Friday, January 08, 2010 10:32 PM
Subject: re: Product Excellence
I purchased your product back on 12/28, and in a
few days I had it and in 15 minutes I was out in my truck in the freezing
cold like a little kid playing with my new toy!! I am still trying to
figure out how you're able to sell this at such a fantastic price!! I love
it!! Thanks, Rich
----- Original Message -----
From:
Sent: Wednesday, January 06, 2010 3:17 AM
Subject: Gauge display
I am still in
shock !! I have never had a reply from
anyone this
quick and with the correct remedy for
my problem. I
followed your suggestion and now I have
perfect gauge
display and even better digital display.
The OBDCOM unit
is awesome!!! I am still putting it
through it's
paces. The software was a breeze to install.
My laptop
started right away and the displays are first rate.
The best
customer support ever!! I will be glad to recommend
OBDCOM to
anyone. Thanks, Luther
----- Original Message -----
From:
Sent: Friday, January 01, 2010 4:33 PM
Subject: obd install
Just wanted to let you know that i loaded obdcom on my computer and
communicated with my car successfully with no problems , this is going to be a
great tool to have to help me keep my cars running good and save me money at the
same time. thanks for your help. Gary A
----- Original Message -----
From:
Sent: Tuesday, December 29, 2009 12:16 AM
Subject: Re: OBDCOM shipment
Just thought you would like to know..... All went off without a hitch!
Everything worked fine and I found the diagnostic code which was the
problem. No big issue but at least it is resolved.
Thanks so much for the timely and efficient feedback! Appreciate your
assistance and "exquisite" attention to "Customer Service" I have found
NO match to your attention and responsiveness to date!
My sincere thanks!! John A. M.
----- Original Message -----
From:
Sent: Friday, December 25, 2009 11:09 PM
Subject: (no subject)
this unit is just what the doctor ordered. i'm addicted and my engine light
is off. it was the mass air flow sensor. thanks ray
----- Original Message -----
From:
Sent: Tuesday, December 22, 2009 2:43 PM
Subject: support
I like to thank you for your help. It is truly good know that there is at
least one American company, that cares about customer service. Keep up
the good work and I am looking forward to any other products that you are
working on. Best Regards. George
----- Original Message -----
From:
Sent: Monday, December 07, 2009 7:19 PM
Subject: Great simpe device
I got it today and done a quick scan of codes on my 98
ford escort and came up with 5 codes. I erased the codes and rescaned
the engine codes and a valid code came up. O2 heater, that is one so far and
to me it has paid for itself now. Now I just can put the money I would
pay a garage in just parts that need replaced. I can tell it will pay
for itself. Love the layout of the software. ...Well worth the price I
paid for it. TY, Satisified customer
----- Original Message -----
From:
Sent: Friday, December 04, 2009 3:18 PM
Subject: Great job!
Hey there,
I recieved your product yesterday and tested it out. ... The OBD reader is
amazing and it took me all of 5 minutes to install and read codes off my
car. Keep up the great work! Thanks again! J.J.
----- Original Message -----
From:
Sent: Thursday, December 03, 2009 6:20 PM
Subject: Re: Re: OBD
Got it, fixed it, worked great.
Sweeeeet tool!!!
Thanks, Brian
----- Original Message -----
From:
Sent: Thursday, December 03, 2009 3:30 PM
Subject: OBDCOM
I give you the Platinum Oscar for outstanding
after-sales service support. I'll try the things you suggested and get
back to you. Bob
----- Original Message -----
From:
Sent: Wednesday, November 25, 2009 9:40 PM
Subject: thanks
This is the best diag or OBD2 I got in my shop.
Today I saved a friend $800. He had his car towed home. Driver
said it was the fuel pump. I put your OBDCOM on it, said it was a cam
sensor - $69.99. Thank you,
R.M. Fort Wayne, IN
----- Original Message -----
From:
Sent: Friday, November 20, 2009 6:51 PM
Subject: Awesome
I just got the unit today and the installation
was very easy and it worked very well. Come to find out that the gas cap was
loose, so I was able to clear the engine check light and be on my way.
Now for less then the cost to have it diagnosed once, I have the unit and
can do it for myself. Thanks,
Rick...San Diego, CA
----- Original Message -----
From:
Sent: Saturday, November 07, 2009 5:43 PM
Subject: OBD II
This purchase was the best I have made in some
time. I recently had a check light on. The dealer advised that it a leak in
the EVAP system and the cost of repairs estimated $650.00. I was able read
the code and the information with this device and made the repairs for
$120.00 including parts, of which I purchased from the same dealer.
More than worth it to purchase this product
J.S., Police Detective, Ret.
----- Original Message -----
From:
Sent: Wednesday, November 04, 2009 9:45 PM
Subject: Re: error 0
Mike, Thank you now that I reinstalled the
drivers it works perfect. This is amazing.
The program is awesome i love being able to log all of the sensor data too.
Thanks for your help,
Jon
----- Original Message -----
From:
Sent: Monday, October 26, 2009 4:28 PM
Subject: Thanks!
Shipping was rapid, install was straightforward.
Instructions are very clear and understandable. I had it operating in 10
minutes! Amazed by the features and functions...very satisfied with
the service and value overall. Thanks...Jim T.
----- Original Message -----
From:
Sent: Saturday, October 17, 2009 3:10 PM
Subject: Re:OBDCOM shipment
Hi: It arrived today, Installed software
and drivers into my netbook, diagnosed the problem immediately in my 2002
E46 M3... Bad Coil in cylinder 2...
Excellent product... thank you...
J. L. MD
----- Original Message -----
From:
Sent: Wednesday, October 07, 2009 6:09 PM
Subject: Feedback
Hello,
I had the check engine light illuminate on my 2000 Saab 9-5. Having worked
at a Saab dealership in the past I knew I just needed to read the codes to
diagnose the problem. I bought your tool and was able to diagnose my faulty
oxygen sensor in less than five minutes. The system is easy to use and the
directions are very comprehensive.
Thanks, Jason
----- Original Message -----
From:
Sent: Friday, October 02, 2009 4:37 PM
Subject: Like it...
By the way, you may use this in your customer
feedback:
I am very pleased with the OBDCOM I ordered. My engine light was
occasionally coming on and going off. I used the obdcom and it gave me an
error code of P0122. I replaced the throttle position sensor as
instructed, and the problem was fixed! The OBDCOM paid for itself on
the first repair! I highly recommend it! Thanks!
J. H., Norris TN
----- Original Message -----
From:
Sent: Tuesday, September 22, 2009 8:34 AM
Subject: Customer Feedback
I just wanted to say thanks for the quick
shipping on the product. Your OBDCOM Diagnostic System works as advertised
and is a great product. I would definitely recommend this to my friends and
family. Thanks!
----- Original Message -----
From:
Sent: Friday, August 28, 2009 6:28 PM
Subject: customer feedback
I got mine a couple weeks ago, now I'm addicted
to it...
"Can you read your car's mind? OBDCOM can!"
Thanks for one of the the greatest OBD diagnostic product out there.
Scotty.
Levittown, Pa
----- Original Message -----
From:
Sent: Wednesday, August 19, 2009 12:13 PM
Subject: customer feedback
After paying about $360 to have a "check engine"
light diagnosed and an O2 sensor replaced I decided I would order your
product. When a check engine light appeared about two weeks after $360
dollar repair, I just hooked up the OBDCOM unit up to my Tundra and found
that an O2 sensor had been slow in starting. I could see from the live
action screen that it was functioning normally. I was able to clear
the light with the OBDCOM and it has stayed clear. The unit has already paid
for itself. No more guessing as to what a check engine light means and
no more paying almost $100 at the garage to find out. Obviously I highly
recommend your product.
Ron
----- Original Message -----
From:
Sent: Monday, August 10, 2009 12:29 AM
Subject: FIXED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I fixed it today. The culprit was the PVC hose elbow at the air gas intake
manifold, $8 fix.
Anyway I just wanted to say: Thank You for all your support! I am
glad I decided to buy your OBDCOM system. It was so easy to use and I
found out what I needed to trouble shoot the problem.
And Of course your personal support it the worlds best!!! I could not
believe how fast you responded to my emails and the information you gave me,
advice and the links to the sites and clubs sites. That helped a lot!
But the OBDCOM software is so cool. I love the gages so much. I feel like a kid
playing around with them . Anyway if you need a referral of any kind I would be
honored to pass it on to anybody that needs to find the most user friendly
software and the best support in the OBD2 market. I was amazed at the
price too! It's very reasonable for all the bells and whistles you get.
Best Regards,
Charlie
----- Original Message -----
From:
Sent: Monday, August 10, 2009 12:50 PM
Subject: RE: DRIVERS
I tried this and it worked without a hitch. I
plugged in the interface and Windows told me it was installing new hardware,
then that it had been installed successfully. I took the laptop out to my
truck, plugged it in and fired up the software. It all works!
Thanks for your help. I’m really impressed with your dedication to customer
support.
Cody
----- Original Message -----
From:
Sent: Wednesday, July 22, 2009 7:05 PM
Subject: Thanks Great Product
Got my package tonight and already saved a
$40.00 fee on my daughter’s KIA. Nice package, software is easy to use and
understand and gets you the info you need to resolve the problem. Her
problem was that the gas cap was not on tight.
I am sure that like all the other tools that I have purchased over the years
that this one will pay for itself in a very short time. Thanks!!!
Ken
----- Original Message -----
From:
Sent: Saturday, July 11, 2009 12:04
PM
Subject: Re: OBDCOM
The fuse change [on the Ford] did it, and
all came up.
I am extremely satisfied. Wow, what a wonderful tool.
Thank you for making this available.
John
----- Original Message -----
From:
Sent: Wednesday, July 08, 2009 9:08 PM
Subject: Re: question (2)
Hello Mike...
I bought your OBDCOM scanner. I had some difficulty at first, and
doubted the integrity of the product. After realizing my mistake
during installment - I am very pleased!
I am more than happy with its performance!
GREAT PRODUCT! VERY REASONABLE!
Are you interested in selling this scanner wholesale?
I would love to be a dealer!
Darryl
----- Original Message -----
From:
Sent: Monday, May 04, 2009 9:11 AM
Subject: Re: OBDCOM help
Got it...... great tool was able to diagnose my
BMW X5 and repair in less than 1 hour.
(not including travel time to dealer for parts).
Thanks.
Hanna
----- Original Message -----
From:
Sent: Saturday, June 13, 2009 11:03 AM
Subject: RE: Scan Tool Purchase
Knowing you probably get way too many emails I will keep this one ultra
brief!! Got your OBDCOM, installed it on my old Dell Latitude D610,
went out to the cars and used it no problem!! Easiest software package I
ever used and I recommend it to ANYONE!! My friend Jeff has a $5000
handheld that doesn't do much more than your package if anything at all.
Thanks for everything!
Roy,
Massachusetts
----- Original Message -----
From:
To: support@obdcom.com
Sent: Thursday, May 21, 2009 11:12 PM
Subject: Scanner
Dear OBDCOM:
I was a bit skeptical. Your unit is significantly less expensive
than the norm. More often than not, that means headaches of some kind. However, I must say that I am pleased and impressed. I had doubts that I
would be able to use your unit on my BMW ... However, the thought of going to the BMW dealer without any
ammunition sends shivers down my spine! Your software loaded fine. I was
able to connect to my system no problem, with no additional setup routines.
I read the code (my check engine light had been on), then did a real time O2
sensor scan. Saw that they were both functioning within range, then cleared
the code. Problem solved ... I just saved probably $200 with my first use. Thank you so
much!
Art,
Tulsa
----- Original Message -----
From:
Sent: Thursday, April 09, 2009 9:52 AM
Subject: OBDCOM
I ordered the OBD on Monday and received it Wednesday, outstanding!
I run Vista and the software loaded without a hitch.
I have a F150 which was missing. Plugged in OBDCOM as instructed and
found that the misfire was on cylinder #1 caused by an ignition coil.
Within 45 minutes had a new part ($34.00) and replaced it. Problem
solved. My mechanic has charged me $150.00 for the same replacement in
the past. This thing has already paid for itself.
Joe
----- Original Message -----
From:
Sent: Wednesday, May 13, 2009 1:36 AM
Subject: Re: OBDCOM
I finally got a chance to check out the unit this past weekend (flawless).
I really am glad I purchased it and am very surprised by the top quality
service you provide.
Thank you
Larry
----- Original Message -----
From:
Sent: Tuesday, May 05, 2009 10:30 AM
Subject: RE: OBDCOM shipment
Thanks... the software and the interface
worked perfectly. Once more thanks for the great product.
Michael
----- Original Message -----
From:
Sent: Thursday, April 30, 2009 9:45 PM
Subject: 2004 Mazda MPV
I just wanted to thank you again for the
help, I was really getting ready to ship the unit back
to you. The unit has now paid for it self. The local mechanics charge
a dianostic fee of around 90 dollars. So again thanks.
Dave
----- Original Message -----
From:
Sent: Monday, May 04, 2009 9:11 AM
Subject: Very nice
Hi Mike... I just wanted to tell you, I have
used it again this weekend on my truck, this is really nice product! You
have done a nice job with the SW, truly works well!
Thanks!
Mike S
----- Original Message -----
From:
Sent: Tuesday, April 21, 2009 5:11 PM
Subject: Re: OBDCOM
Bang on!
Pretty sure I saved the price of this tool in the first hour of use.
Discovered that a sensor was unplugged by the last garage that serviced
the vehicle. Had to be intentional as they had no business being near
the MAF sensor. I want to thank you for a great tool at a great
price!
Dan,
Bear, DE
----- Original Message -----
From:
Sent: Friday, April 17, 2009 7:35 PM
Subject: RE: Error code 0
Mike,
Troubles are always reported to vendors…..Successes usually are not.
But I want to thank you for the support, this is a success! I have
just started to learn the features of your tool, so far it is awesome!!
This tool will definitely add value to my humble shop and at a price
that is very nice on my pocket book... Thanks for a great product
at a great price! Feel free to use me as a reference, I will
definitely tell all my friends about your product.
Troy,
Burnsville, MN
----- Original Message -----
From:
Sent: Tuesday, March 10, 2009 1:58 PM
Subject: Problem Resolved
Some companies promise support. You deliver.
I'm sorry to have had to bother you on a Saturday, but the OBD is running
like a charm.
Thanks for your help.
Jim
----- Original Message -----
From:
Sent: Friday, April 10, 2009 4:01pm
I would just like to that I am
very satisfied with your
customer service even quick responded on weekends and the obd
interface works great
Thank you very much, Chad
----- Original Message -----
From:
Sent: Monday, February 09, 2009 3:23 AM
Subject: Re:
Thanks Mike very good service special on Sunday you are number
one please use this e-mail if you needed
----- Original Message -----
From:
Sent: Sunday, March 08, 2009 9:47 PM
Subject: Breakthrough!
...I'll tell ya, the thing that sets
people/companies apart is the service that they give you and you've
definitely proven that you're dedicated to customer satisifaction. I'll
definitely forward future customers your way however I can.
Thanks, and take care!
Nick
----- Original Message -----
From:
Date: Thu, 5 Mar 2009 15:48:31 -0500
Subject: Re: instructions for install on to Windows Vista
you guys rock!!!!
thanks a bunch, Ill tell all my car buddies about your service and
product !!!
JYS
----- Original Message -----
From:
Sent: Tuesday, March 03, 2009 9:25 PM
Subject: Re: OBDCOM shipment
i've recieved the odb unit.
....alll i have to say is WOW!!!!
Thanks Again.
Andy
----- Original Message -----
From:
Sent: Tuesday, March 03, 2009 6:36 PM
Subject: RE: Passat W8 Question
Thank you again for your business,
I have enclosed a testimonial for your website.
"Great communication during the
purchase process. Mike was helpful and knowledgeable of all of
my questions. The product shipped fast and I received it in 3
days. The tool is easy to use and fun for car enthusiasts who
want to get a little deeper under the hood. Thanks again!!"
Nelson
----- Original Message -----
From:
Sent: Sunday, March 01, 2009 2:55 PM
Subject: Re: question
awesome works great thank
you so much for your time and help where can i write a
review for you guys your awesome i will definatley
recommend you to anyone and everyone.
----- Original Message -----
From:
Sent: Saturday, February 28, 2009 5:59 PM
Subject: Re: Software for OBD Scanner
Thank you for the incredible customer service and response time. I
downloaded and installed the software and update successfully.
----- Original Message -----
From:
Sent: Saturday, February 28, 2009 11:53 AM
Subject: Re: Error Code
After you mentioned the 12 volts to the OBD, I checked my [car's] fuses
and found one burnt out. I replaced it, and now the program works
great. I really want to thank you for the support you gave. It is
refreshing to work with a company that does what it says it will do, and
then walk the extra mile to make sure it is right. Thanks
----- Original Message -----
From:
Sent: Thursday, February 19, 2009 7:29 PM
Subject: Re: OBDCOM shipment
received!
I received your product today and I was very impressed with both
the software itself and the documentation that went with it. I
made the right choice.
Thanks again! - Sid
--------------
We had to start
deleting the older ones, since this page was getting to be too long!
Our apologies to anyone whose comments got "bumped" from the bottom of the list.
Thanks again for all your helpful feedback!
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