Some recent emails from our customers.
Some have
asked, "Can't you makes these up?" Sure we could, but we don't have to.
----- Original Message -----
From:
Sent: Thursday, December 03, 2009 3:30 PM
Subject: OBDCOM
I give you the Platinum Oscar for outstanding
after-sales service support. I'll try the things you suggested and get
back to you. Bob
----- Original Message -----
From:
Sent: Wednesday, November 25, 2009 9:40 PM
Subject: thanks
This is the best diag or OBD2 I got in my shop.
Today I saved a friend $800. He had his car towed home. Driver
said it was the fuel pump. I put your OBDCOM on it, said it was a cam
sensor - $69.99. Thank you,
R.M. Fort Wayne, IN
----- Original Message -----
From:
Sent: Friday, November 20, 2009 6:51 PM
Subject: Awesome
I just got the unit today and the installation
was very easy and it worked very well. Come to find out that the gas cap was
loose, so I was able to clear the engine check light and be on my way.
Now for less then the cost to have it diagnosed once, I have the unit and
can do it for myself. Thanks,
Rick...San Diego, CA
----- Original Message -----
From:
Sent: Saturday, November 07, 2009 5:43 PM
Subject: OBD II
This purchase was the best I have made in some
time. I recently had a check light on. The dealer advised that it a leak in
the EVAP system and the cost of repairs estimated $650.00. I was able read
the code and the information with this device and made the repairs for
$120.00 including parts, of which I purchased from the same dealer.
More than worth it to purchase this product
J.S., Police Detective, Ret.
----- Original Message -----
From:
Sent: Wednesday, November 04, 2009 9:45 PM
Subject: Re: error 0
Mike, Thank you now that I reinstalled the
drivers it works perfect. This is amazing.
The program is awesome i love being able to log all of the sensor data too.
Thanks for your help,
Jon
----- Original Message -----
From:
Sent: Monday, October 26, 2009 4:28 PM
Subject: Thanks!
Shipping was rapid, install was straightforward.
Instructions are very clear and understandable. I had it operating in 10
minutes! Amazed by the features and functions...very satisfied with
the service and value overall. Thanks...Jim T.
----- Original Message -----
From:
Sent: Saturday, October 17, 2009 3:10 PM
Subject: Re:OBDCOM shipment
Hi: It arrived today, Installed software
and drivers into my netbook, diagnosed the problem immediately in my 2002
E46 M3... Bad Coil in cylinder 2...
Excellent product... thank you...
J. L. MD
----- Original Message -----
From:
Sent: Wednesday, October 07, 2009 6:09 PM
Subject: Feedback
Hello,
I had the check engine light illuminate on my 2000 Saab 9-5. Having worked
at a Saab dealership in the past I knew I just needed to read the codes to
diagnose the problem. I bought your tool and was able to diagnose my faulty
oxygen sensor in less than five minutes. The system is easy to use and the
directions are very comprehensive.
Thanks, Jason
----- Original Message -----
From:
Sent: Friday, October 02, 2009 4:37 PM
Subject: Like it...
By the way, you may use this in your customer
feedback:
I am very pleased with the OBDCOM I ordered. My engine light was
occasionally coming on and going off. I used the obdcom and it gave me an
error code of P0122. I replaced the throttle position sensor as
instructed, and the problem was fixed! The OBDCOM paid for itself on
the first repair! I highly recommend it! Thanks!
J. H., Norris TN
----- Original Message -----
From:
Sent: Tuesday, September 22, 2009 8:34 AM
Subject: Customer Feedback
I just wanted to say thanks for the quick
shipping on the product. Your OBDCOM Diagnostic System works as advertised
and is a great product. I would definitely recommend this to my friends and
family. Thanks!
----- Original Message -----
From:
Sent: Friday, August 28, 2009 6:28 PM
Subject: customer feedback
I got mine a couple weeks ago, now I'm addicted
to it...
"Can you read your car's mind? OBDCOM can!"
Thanks for one of the the greatest OBD diagnostic product out there.
Scotty
Levittown, Pa
----- Original Message -----
From:
Sent: Wednesday, August 19, 2009 12:13 PM
Subject: customer feedback
After paying about $360 to have a "check engine"
light diagnosed and an O2 sensor replaced I decided I would order your
product. When a check engine light appeared about two weeks after $360
dollar repair, I just hooked up the OBDCOM unit up to my Tundra and found
that an O2 sensor had been slow in starting. I could see from the live
action screen that it was functioning normally. I was able to clear
the light with the OBDCOM and it has stayed clear. The unit has already paid
for itself. No more guessing as to what a check engine light means and
no more paying almost $100 at the garage to find out. Obviously I highly
recommend your product.
Ron
----- Original Message -----
From:
Sent: Monday, August 10, 2009 12:29 AM
Subject: FIXED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Mike,
I fixed it today. The culprit was the PVC hose elbow at the air gas intake
manifold, $8 fix.
Anyway I just wanted to say: Thank You for all your support! I am
glad I decided to buy your OBDCOM system. It was so easy to use and I
found out what I needed to trouble shoot the problem.
And Of course your personal support it the worlds best!!! I could not
believe how fast you responded to my emails and the information you gave me,
advice and the links to the sites and clubs sites. That helped a lot!
But the OBDCOM software is so cool. I love the gages so much. I feel like a kid
playing around with them . Anyway if you need a referral of any kind I would be
honored to pass it on to anybody that needs to find the most user friendly
software and the best support in the OBD2 market. I was amazed at the
price too! It's very reasonable for all the bells and whistles you get.
Best Regards,
Charlie
----- Original Message -----
From:
Sent: Monday, August 10, 2009 12:50 PM
Subject: RE: DRIVERS
I tried this and it worked without a hitch. I
plugged in the interface and Windows told me it was installing new hardware,
then that it had been installed successfully. I took the laptop out to my
truck, plugged it in and fired up the software. It all works!
Thanks for your help. I’m really impressed with your dedication to customer
support.
Cody
----- Original Message -----
From:
Sent: Wednesday, July 22, 2009 7:05 PM
Subject: Thanks Great Product
Got my package tonight and already saved a
$40.00 fee on my daughter’s KIA. Nice package, software is easy to use and
understand and gets you the info you need to resolve the problem. Her
problem was that the gas cap was not on tight.
I am sure that like all the other tools that I have purchased over the years
that this one will pay for itself in a very short time. Thanks!!!
Ken
----- Original Message -----
From:
Sent: Saturday, July 11, 2009 12:04
PM
Subject: Re: OBDCOM
The fuse change [on the Ford] did it, and
all came up.
I am extremely satisfied. Wow, what a wonderful tool.
Thank you for making this available.
John
----- Original Message -----
From:
Sent: Wednesday, July 08, 2009 9:08 PM
Subject: Re: question (2)
Hello Mike...
I bought your OBDCOM scanner. I had some difficulty at first, and
doubted the integrity of the product. After realizing my mistake
during installment - I am very pleased!
I am more than happy with its performance!
GREAT PRODUCT! VERY REASONABLE!
Are you interested in selling this scanner wholesale?
I would love to be a dealer!
Darryl
----- Original Message -----
From:
Sent: Monday, May 04, 2009 9:11 AM
Subject: Re: OBDCOM help
Got it...... great tool was able to diagnose my
BMW X5 and repair in less than 1 hour.
(not including travel time to dealer for parts).
Thanks
Hanna
----- Original Message -----
From:
Sent: Saturday, June 13, 2009 11:03 AM
Subject: RE: Scan Tool Purchase
Knowing you probably get way too many emails I will keep this one ultra
brief!! Got your OBDCOM, installed it on my old Dell Latitude D610,
went out to the cars and used it no problem!! Easiest software package I
ever used and I recommend it to ANYONE!! My friend Jeff has a $5000
handheld that doesn't do much more than your package if anything at all.
Thanks for everything!
Roy,
Massachusetts
----- Original Message -----
From:
To: support@obdcom.com
Sent: Thursday, May 21, 2009 11:12 PM
Subject: Scanner
Dear OBDCOM:
I was a bit skeptical. Your unit is significantly less expensive
than the norm. More often than not, that means headaches of some kind. However, I must say that I am pleased and impressed. I had doubts that I
would be able to use your unit on my BMW ... However, the thought of going to the BMW dealer without any
ammunition sends shivers down my spine! Your software loaded fine. I was
able to connect to my system no problem, with no additional setup routines.
I read the code (my check engine light had been on), then did a real time O2
sensor scan. Saw that they were both functioning within range, then cleared
the code. Problem solved ... I just saved probably $200 with my first use. Thank you so
much!
Art,
Tulsa
----- Original Message -----
From:
Sent: Thursday, April 09, 2009 9:52 AM
Subject: OBDCOM
I ordered the OBD on Monday and received it Wednesday, outstanding!
I run Vista and the software loaded without a hitch.
I have a F150 which was missing. Plugged in OBDCOM as instructed and
found that the misfire was on cylinder #1 caused by an ignition coil.
Within 45 minutes had a new part ($34.00) and replaced it. Problem
solved. My mechanic has charged me $150.00 for the same replacement in
the past. This thing has already paid for itself.
Joe
----- Original Message -----
From:
Sent: Wednesday, May 13, 2009 1:36 AM
Subject: Re: OBDCOM
I finally got a chance to check out the unit this past weekend (flawless).
I really am glad I purchased it and am very surprised by the top quality
service you provide.
Thank you
Larry
----- Original Message -----
From:
Sent: Tuesday, May 05, 2009 10:30 AM
Subject: RE: OBDCOM shipment
Thanks Mike... the software and the interface
worked perfectly. Once more thanks for the great product.
Michael
----- Original Message -----
From:
Sent: Thursday, April 30, 2009 9:45 PM
Subject: 2004 Mazda MPV
I just wanted to thank you again for the
help, I was really getting ready to ship the unit back
to you. The unit has now paid for it self. The local mechanics charge
a dianostic fee of around 90 dollars. So again thanks.
Dave
----- Original Message -----
From:
Sent: Monday, May 04, 2009 9:11 AM
Subject: Very nice
Hi Mike... I just wanted to tell you, I have
used it again this weekend on my truck, this is really nice product! You
have done a nice job with the SW, truly works well!
Thanks!
Mike S
----- Original Message -----
From:
Sent: Tuesday, April 21, 2009 5:11 PM
Subject: Re: OBDCOM
Bang on!
Pretty sure I saved the price of this tool in the first hour of use.
Discovered that a sensor was unplugged by the last garage that serviced
the vehicle. Had to be intentional as they had no business being near
the MAF sensor. I want to thank you for a great tool at a great
price!
Dan
Bear, DE
----- Original Message -----
From:
Sent: Friday, April 17, 2009 7:35 PM
Subject: RE: Error code 0
Mike,
Troubles are always reported to vendors…..Successes usually are not.
But I want to thank you for the support, this is a success! I have
just started to learn the features of your tool, so far it is awesome!!
This tool will definitely add value to my humble shop and at a price
that is very nice on my pocket book... Thanks for a great product
at a great price! Feel free to use me as a reference, I will
definitely tell all my friends about your product.
Troy
Burnsville, MN
----- Original Message -----
From:
Sent: Tuesday, March 10, 2009 1:58 PM
Subject: Problem Resolved
Some companies promise support. You deliver.
I'm sorry to have had to bother you on a Saturday, but the OBD is running
like a charm.
Thanks for your help.
Jim
----- Original Message -----
From:
Sent: Friday, April 10, 2009 4:01pm
I would just like to that I am
very satisfied with your
customer service even quick responded on weekends and the obd
interface works great
Thank you very much,
Chad
----- Original Message -----
From:
Sent: Monday, February 09, 2009 3:23 AM
Subject: Re:
Thanks Mike very good service special on Sunday you are number one
please use this e-mail if you needed
----- Original Message -----
From:
Sent: Sunday, March 08, 2009 9:47 PM
Subject: Breakthrough!
...I'll tell ya, the thing that sets
people/companies apart is the service that they give you and you've
definitely proven that you're dedicated to customer satisifaction. I'll
definitely forward future customers your way however I can.
Thanks, and take care!
Nick
----- Original Message -----
From:
Date: Thu, 5 Mar 2009 15:48:31 -0500
Subject: Re: instructions for install on to Windows Vista
you guys rock!!!!
thanks a bunch, Ill tell all ly car buddies about your service and
product !!!
JYS
----- Original Message -----
From:
Sent: Tuesday, March 03, 2009 9:25 PM
Subject: Re: OBDCOM shipment
i've recieved the odb unit.
....alll i have to say is WOW!!!!
Thanks Again
Andy
----- Original Message -----
From:
Sent: Tuesday, March 03, 2009 6:36 PM
Subject: RE: Passat W8 Question
Thank you again for your business,
I have enclosed a testimonial for your website.
"Great communication during the
purchase process. Mike was helpful and knowledgeable of all of
my questions. The product shipped fast and I received it in 3
days. The tool is easy to use and fun for car enthusiasts who
want to get a little deeper under the hood. Thanks again!!"
Nelson
----- Original Message -----
From:
Sent: Sunday, March 01, 2009 2:55 PM
Subject: Re: question
awesome works great thank
you so much for your time and help where can i write a
review for you guys your awesome i will definatley
recommend you to anyone and everyone
----- Original Message -----
From:
Sent: Saturday, February 28, 2009 5:59 PM
Subject: Re: Software for OBD Scanner
Thank you for the incredible customer service and response time. I
downloaded and installed the software and update successfully.
----- Original Message -----
From:
Sent: Saturday, February 28, 2009 11:53 AM
Subject: Re: Error Code
After you mentioned the 12 volts to the OBD, I checked my [car's] fuses
and found one burnt out. I replaced it, and now the program works
great. I really want to thank you for the support you gave. It is
refreshing to work with a company that does what it says it will do, and
then walk the extra mile to make sure it is right.
Thanks
----- Original Message -----
From:
Sent: Thursday, February 19, 2009 7:29 PM
Subject: Re: OBDCOM shipment
received!
I received your product today and I was very impressed with both
the software itself and the documentation that went with it. I
made the right choice.
Thanks again!
- Sid
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