-
Does OBDCOM
work on MY car or truck?
Is your
vehicle a 1996 to 2020 model?
If you answered "yes", then OBDCOM works on your
vehicle.
However, if you have a commercial diesel truck, please see #8.
Cars that have no engine (Leaf and Tesla) are not compatible, since OBDCOM
is for engine diagnostics. Here is a list of vehicle
brands
that OBDCOM works on.
Some 1995 vehicles are also compatible. Email us the year/make/model
and we can tell you.
-
Are there
software updates? Are they free?
Yes, software updates are
free. Customers are given access a download page to update the
software.
-
Do I need
any extra cables or adapters?
You do not need
anything extra for ANY car. OBDCOM plugs directly
into all vehicles, into the standard OBD2 socket found on all
vehicles
that are 1996 or newer.
-
Where is
the OBD socket on my vehicle?
It is under
the driver's side dashboard on 99% of vehicles. Look carefully with a
flashlight. There may be a cover over it that is easily removed by
hand. Often the socket is near the hood release. On a few cars, the socket is in the center console with a cover
over it. On a few it is hidden behind the coin box or behind the
ash tray. If you have looked in all these places and have trouble finding it, just
send us an email with the year/make/model car, and we can tell you where it
is.
-
Does OBDCOM
read and clear all trouble codes?
Yes, it reads and clears all trouble codes for Engine, Emissions systems, and Powertrain,
including "generic" and manufacturer-specific
codes.
-
Does OBDCOM
work on a BMW?
Yes, OBDCOM works on ALL 1996 and newer
BMWs.
You do not need any adapters or special cables. The OBD diagnostic connector is
under the driver's dash or in the center console on
BMWs. It may have a cover over it. Check near the hood release.
On some 7-series it is next to the cupholder with a cover over it. On
the Z3 it is near the passenger's left knee. It is not the one under the hood. If you have
trouble finding it, please email us the year/make/model.
-
What
diagnostic protocols does OBDCOM support?
Really you don't
have to worry about this, because it works on all vehicles automatically.
OBDCOM supports ALL protocols: ISO15765-4 (CAN), ISO14230-4 (KWP2000),
ISO9141-2, J1850 VPW, J1850 PWM.
-
Does OBDCOM
work on Commercial / Diesel Trucks?
A vehicle with GVWR over 8500 pounds is considered
"commercial" and it does not have to be compatible with OBD2 diagnostics.
However, most of these vehicles are compatible anyway. You can
find the GVWR on the driver's side door jamb sticker. If it is under
8500, then there is no problem, it will work. So
far the feedback from customers on their Dodge
diesels and Ford 6.0, 6.4, 6.7 diesels and GM Duramax diesels is positive - they were compatible for code
reading, clearing and some basic real-time data. All of the gasoline
engine ones have been compatible. The 7.3 liter Ford diesel appears to
be not compatible.
Dodge Sprinters are reported as not compatible. There is no harm in
trying it on a vehicle that has the correct OBDII socket, and if
you're not satisfied with how it works for you for any reason, we'll take
the tool back for a full refund.
-
Does it
work on
Diesel CARS?
Yes OBDCOM works on diesel cars.
-
Does it
work on
LEAF or TESLA?
No, those cars do not have an engine, and OBDCOM is for engine diagnostics.
-
Do I need
the Laptop when using OBDCOM?
Yes, the OBDCOM must be plugged into the laptop while you
use it on the car.
-
Do I need
internet or wireless on my laptop while using the tool?
No, you
do not need any internet or wireless connection while
using the tool.
-
Can I use a
Netbook or Notebook without a CD drive?
Yes, We'll give you a download link. OBDCOM works on netbooks and
notebooks running Windows 8, Windows 7, Vista, XP and 2000.
-
Does OBDCOM
work in Windows 10,
Windows 8, 8.1?
YES
Does OBDCOM
work with Windows 7 ?
Yes, also XP,Vista,2000,98.
-
Does OBDCOM
work with Microsoft Surface?
It works with
Surface PRO, but it does NOT work with Surface RT.
-
Does OBDCOM
work with "CAN" vehicles?
Yes OBDCOM supports CAN, and all other OBD2 protocols too.
-
Will you
help me if I can't get it to work?
Yes, we are here 7 days a
week to help you use your OBDCOM system. Also be sure to see the
"HELP" tips (further down this list in RED).
-
Can I use
OBDCOM outside the United States & Canada?
Usually
yes.
However many vehicles sold outside the US
and Canada might not be using the same
diagnostic standards so those may be not compatible. Please see the
"other countries" link on the Buy page for more details. The
newer the vehicle, the more likely it works, since newer vehicles are all
using the same diagnostics.
-
Can it
program Keys, Fobs, security system or radio code?
No.
-
Does it
diagnose
Airbags or ABS or TPMS or ESP, DSC?
It does not diagnose,
read, clear, or program the Airbag, ABS, TPMS or any stability or traction
control systems. OBDCOM is for engine diagnostics.
-
How many
vehicles can I use OBDCOM on? OBDCOM works on UNLIMITED vehicles.
There is no limit to the
number of vehicles you can use it on.
-
How many
different laptops can I use OBDCOM with?
There is no limit. You can use OBDCOM on all of them, even your
friend's laptop.
-
Do I have to
pay for a subscription?
No. You buy the OBDCOM just once,
and use it "forever", free of charge.
-
How often
can I use OBDCOM? You can use it as often as you want.
There are no limits, no time limits, no usage limits whatsoever.
-
What's the WARRANTY on OBDCOM?
The standard warranty is one
year. On the 'Buy' page there's an option to extend the warranty.
We cover 100% parts and labor for the length of the warranty. Please contact us
for assistance or return authorization before sending anything back.
-
Can I use
this with MacOS or Linux?
Our customers report that OBDCOM works
well with VMware, Parallels, BootCamp,
VirtualBox, and Wine in MacOS and Linux. If those do not sound
familiar, then you may not find it easy to install on your Mac or Linux
computer.
Please note that these are not "officially" supported platforms, but
feedback from our customers who know how to use those virtual environments
has been very positive.
-
Where are
you located? We're located in central Virginia, United States.
We do all of our operations, sales, technical support, and shipping right
from here.
-
Can I send
it back if I don't like it?
Of course, we have a
no-hassle 30 day money-back satisfaction guarantee.
-
Will you
help me to understand trouble codes? Yes, for
your own personal and family's vehicles, we can offer some tips and direct you to some
online resources for information. You may email us the
trouble codes from your car and the year/make/model. Include your full name that was used
on the original order. We only provide this to customers
who have purchased the OBDCOM, so we need to be able to identify you.
This is only for your personal vehicles, not for vehicles that come into
your business repair shop. Please understand that the response to this sort of question may take
some
time.
-
HELP
INSTALLING DRIVERS
Please download the
latest drivers here: http://www.obdcom.com/drivers
Those drivers work in all versions of
windows, including Vista and Windows 7 and Windows 8. That should solve any drivers
problems. The next step is to test it on the car. If you
misplaced the software install CD, see below.
-
CAN'T
CONNECT, GETTING
AN ERROR , NEED HELP
Please see our new
troubleshooting guide: http://www.obdcom.com/help
That will solve 99% of problems. If you continue to have trouble,
please contact us.
-
LOST SOFTWARE CD.
Please email us your full name and
contact information that was used on your original order so that we can
locate you in our records quickly. We will then direct you to the
information you need to install the software.
-
SHIPPING: Can we ship
overnight or next day?
Sorry, we only ship by postal first class mail, which takes 3 to 4 days in transit,
and includes Saturday delivery. So, you should expect delivery in 3 to
4 days. 99% of all orders ship the next
morning after the order is placed. If there is a problem with your
address or billing information or contact information, that will cause a
delay that is beyond our control, as will adverse weather conditions.
-
SHIPPING SCHEDULE:
How are the days counted?
Suppose you ordered on Sunday.
Normally this order will ship Monday morning. Tuesday would be day #1,
Wednesday is day #2, Thursday is day #3, Friday is day #4. Therefore a
Sunday order should be expected to arrive on Thursday or Friday. BUT,
the US
Postal service does not guarantee delivery times. Weather and holidays
can cause unexpected delays, especially in the winter.
-
Why is this
so affordable?
We do everything in-house and sell direct -
no middleman, no dealers.
